GovX ID handles all communication with the registrant during the verification process. This includes the following emails.
- Auto-approval email
- Manual approval email
- Rejection email
- Password reset email
We intentionally keep these emails simple and use them as touch-points to help registrants get verified and redirected back to your site.
Sent after a registrant is verified in real-time.
Manual approval email
Sent after a registrant has been manually approved by our staff.
Sent if, after a manual review, the registrant could not be approved. This email includes the reason for the rejection and directs the customer back to the verification flow.
Password reset email
Sent if a customer requests to reset their GovX ID password.