Getting Started

GovX provides a ShipStation (SS) integration via Custom Store configuration. The SS Custom Store allows you to sync GovX orders within SS in a single click, and enables SS to automatically send shipment status and tracking information updates back to GovX once a label is created. Custom Store functionality in SS is the best way to sync up orders and create a seamless end-to-end experience.

Creating the connection

In your ShipStation account, go to the "Account Settings" (the gear icon in the top right) and select "Selling Channels" and then "Store Setup" from the navigation sidebar on the left. Click on the green button, "Connect a Store or Marketplace". You'll see a number of options presented. Search for "Custom Store".

After clicking on the "Custom Store" tile, you'll be presented with the following form:

This configuration will allow ShipStation to communicate directly two-way communication with the GovX system. You will need to fill in the form with the below information:

* Use the "URL to Custom XML Page (Test)" when initially setting up the custom store.

Press the "Test Connection" button. You should get a green notification as shown below. If it fails check that you are using the correct URL and store credentials. Once you've confirmed the connection, press the green "Connect" button. You can edit the store name after in the store setup list.

Bringing orders into ShipStation

ShipStation requests order information ('GET') from the GovX Web Endpoint (i.e. the Custom XML page) during ShipStation's store updates. Within ShipStation, you can trigger store updates manually by hovering over the update icon and opting to update all or individual stores, as shown in the image below:

Customize packing slips

It is a GovX requirement that line item pricing be removed from the packing slips. If you are on a ShipStation Silver plan or higher, you can customize the packing slips in your account to remove the pricing. Instructions on how to customize the packing slip are below:

• How do I customize my ShipStation packing slips?

If you do not have the Silver account, you will need to use the Pick List instead.

Creating labels

When marking orders as shipped within ShipStation, you must ensure that both the delivery confirmation and the notify marketplace is set. The delivery confirmation will create a tracking number that will be sent back to GovX which in turn will be emailed to the customer. The notify marketplace option allows the tracking number to be communicated back to GovX, if this option is not enabled the customer will not receive their tracking number.